Privacy policy

Data controller

The controller of the data collected through the cliniquendt.net website is:

Name

Clinique Notre Dame de la Tendresse (CNDT / Clinique NDT)

Legal form

Limited liability company (SARL)

Registered office

Cocody Riviera Golf, 25 BP 900 Abidjan 25, Côte d'Ivoire

RCCM

CI-ABJ-01-2009-B12-03536

Data contact

cnd.tendresse@hotmail.com

Data we collect

We collect the data you provide voluntarily through the forms on the site (appointment booking, online consultations, second-opinion requests, masterclass registration, internship applications, contact, waiting list), as well as browsing data.

• ◆Identity data: surname, first name, title, date of birth where applicable.
• ◆Contact details: email address, phone number, country of residence.
• ◆Health data, where applicable: medical information you choose to share as part of a care or second-opinion request.
• ◆Browsing data: pages viewed and audience measurement via Google Analytics 4 (GA4) and Google Tag Manager (GTM), through cookies, only after your consent.

Purposes of processing

Your data is processed solely for the following purposes:

• ◆Managing appointments and handling your requests.
• ◆Conducting teleconsultations and the associated medical follow-up.
• ◆Managing registrations for training programmes (masterclass, clinical internships) and their follow-up.
• ◆Communicating with you in response to your requests.
• ◆Anonymous audience measurement of the site, for improvement purposes.

Legal basis

The processing of your data is based on your consent and/or on the performance of a care service you request. You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

Health data

Health data constitutes sensitive data. It is processed with reinforced confidentiality, strictly within the framework of medical confidentiality. It is accessible only to practitioners and authorised members of the CNDT care team, and is never used for audience measurement or communication purposes.

Data recipients

Only authorised members of the Clinique Notre Dame de la Tendresse team have access to your data, limited to what is necessary to carry out their duties. Your data is never sold, rented, or transferred to third parties for commercial purposes.

Data transfers outside Côte d'Ivoire

Some data is hosted or processed outside Côte d'Ivoire through the site's technical providers:

• ◆Vercel — website hosting (servers located outside Côte d'Ivoire);
• ◆Google (Google Analytics 4 / Google Tag Manager) — audience measurement.
• ◆These transfers are governed in accordance with Law No. 2013-450 of 19 June 2013. Data administration by the clinic is carried out in Côte d'Ivoire.

Retention period

Your data is kept for the period strictly necessary for the purposes for which it was collected. [TO BE DEFINED — legal retention period for medical records and training data, to be confirmed.]

Your rights

In accordance with law no. 2013-450 of 19 June 2013, you have the following rights over your personal data:

• ◆Right of access: obtain confirmation that data concerning you is being processed and receive a copy of it.
• ◆Right to rectification: request the correction of inaccurate or incomplete data.
• ◆Right to erasure: request the deletion of your data, subject to legal retention obligations.
• ◆Right to object: object, on legitimate grounds, to the processing of your data.
• ◆To exercise these rights, write to us at cnd.tendresse@hotmail.com specifying your request. Proof of identity may be requested.

Legal framework and supervisory authority

The processing of your data is governed by Ivorian law no. 2013-450 of 19 June 2013 on the protection of personal data. The competent supervisory authority is the Personal Data Protection Authority (formerly ARTCI), with which you may lodge a complaint.